Support for All Kinds of Organizations

Whether your security team is large or small, fully staffed or facing talent gaps, Illusive has options to help you succeed. We've got you covered.

Support and Customer Success

  • Customer Support Portal

    Illusive customers can log into our Support and Customer Success Portal.

  • Email Us

    Let us know how we can help and we will be in touch with you shortly.

  • Professional Services

    Learn about our first move services.

Technical Support Options

Standard

  • 9-5 support via email and web
  • Self-service portal
  • Pro-level Knowledge Base access
  • On-line training access

Technical Support Options

Premium

  • 24/7 support via email, web and phone
  • Self-service portal
  • Expert-level
    Knowledge Base access
  • Assigned Customer Success Engineer
  • On-line training access

We’ve Got You Covered

In addition to technical support, Illusive and our channel partners offer solution guidance every step along the way to help you quickly achieve success and gain mastery of Illusive – from basic deployment to proactive reduction of your attack surface to defend your fast-moving business against high-impact cyberattacks.

FirstMove Services