Technical Support

Illusive's Technical Services team is dedicated to providing the support you need to maximize the potential of the Illusive platform—and to proactively maximize your defense against attackers that break through your perimeter.

Support for All Kinds of Organizations

Whether your security team is large or small, fully staffed or facing talent gaps, Illusive has options to help you succeed. We've got you covered.

Support and Customer Success

Customer Support Portal

Illusive customers can log into our Support and Customer Success Portal.
Email Us

Let us know how we can help and we will be in touch with you shortly.
Professional Services

Learn about our first move services.

Technical Support Options

Standard

9-5 support via email and web
Self-service portal
Pro-level Knowledge Base access
Online training access

Technical Support Options

Premium

24/7 support via email, web and phone
Self-service portal
Expert-level
Knowledge Base access
Assigned Customer Success Engineer
On-line training access

We’ve Got You Covered

In addition to technical support, Illusive and our channel partners offer solution guidance every step along the way to help you quickly achieve success and gain mastery of Illusive – from basic deployment to proactive reduction of your attack surface to defend your fast-moving business against high-impact cyberattacks.

FirstMove Services